Outage in Zamzar
API unavailable due to AWS service provider incident
Resolved MajorIncident Report
The Zamzar API was not able to process new conversions for approximately 90 minutes due to an issue with our service provider (Amazon Web Services), as widely reported in the press.
During this time the API returned an HTTP 503 "Service Unavailable" error and was not able to accept new conversion jobs or allow logins to the API user dashboard.
The issue was resolved 90 minutes after it started, with new conversions then possible.
For more information on the AWS outage please see https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/21/2025 03:24PM
The Zamzar API was not able to process new conversions for approximately 90 minutes due to an issue with our service provider (Amazon Web Services), as widely reported in the press.
During this time the API returned an HTTP 503 "Service Unavailable" error and was not able to accept new conversion jobs or allow logins to the API user dashboard.
The issue was resolved 90 minutes after it started, with new conversions then possible.
For more information on the AWS outage please see https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A
Latest Zamzar outages
Delays completing some API jobs - 4 months ago
Zamzar website not currently processing conversions - about 1 year ago
Seeing some performance issues with www.zamzar.com - about 1 year ago
Investigating issue with web traffic to www.zamzar.com - about 2 years ago
Interruption to API service - almost 4 years ago
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