Outage in Zamzar

Delays completing some API jobs

Resolved Minor

October 08, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineers are investigating an issue with our Developer API where there are delays when completing some API jobs. All jobs are being accepted ok, but some jobs are taking longer than usual to complete.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/08/2025 08:28AM

No further issues have been detected, and the API is operating as normal - this incident has been resolved.

MONITORING 5 months ago - at 10/08/2025 07:36AM

Our team has implemented a fix for the conversion delays and API service has now returned to normal. We will continue to monitor for any further issues, but any new jobs submitted for conversion are not experiencing any delays.

IDENTIFIED 5 months ago - at 10/08/2025 07:20AM

Our team has identified the cause of this issue and have implemented a fix which should now result in minimal to no delays for any new jobs submitted to the API for conversion.

INVESTIGATING 5 months ago - at 10/08/2025 06:54AM

Latest Zamzar outages

API unavailable due to AWS service provider incident - 5 months ago

Zamzar website not currently processing conversions - about 1 year ago

Seeing some performance issues with www.zamzar.com - about 1 year ago

Investigating issue with web traffic to www.zamzar.com - about 2 years ago

Interruption to API service - about 4 years ago

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