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Outage in Zapier

Sales Contact forms are not loading

Resolved Minor
August 18, 2026 - Started 1 day ago - Lasted 1 day

Incident Report

Summary AI Generated

Zapier's Contact Sales form failed to load for approximately 25 hours due to increased traffic causing the form to hit a vendor rate limit. The issue affected the Zapier website, preventing users from reaching the Sales team through the standard form. A fix was deployed and the form was restored to normal operation, with support ticket submission available as a workaround throughout the incident.

We're currently investigating an issue where our Contact Sales "Contact Sales": https://zapier.com/l/contact-sales form on the homepage does not load. Our team is actively working on identifying and resolving the issue. In the meantime, if you would like to contact our Sales team, please submit a ticket through our Support team here: zapier.com/get-help "zapier.com/get-help": http://zapier.com/get-help, and we'll be happy to assist and/or route you to the appropriate team.
Components affected
Zapier Website Zapier Website

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 08/18/2026 08:54PM

We’ve deployed a fix for the issue that caused some Contact Sales forms "Contact Sales forms": https://zapier.com/l/contact-sales to fail to load. We’re monitoring the form closely to confirm the improvement holds.

If you need to contact our Sales team and are unable to load the form, please feel free to create a ticket with Support (https://zapier.com/app/get-help), and we'll route the ticket accordingly.

IDENTIFIED 1 day ago - at 08/18/2026 06:06PM

Our Engineering team has observed increased traffic to our Contact Sales form, causing it to reach our vendor's rate limit and fail to load.

We're continuing our work to resolve the issue, but if you need to contact our Sales team and are unable to load the form, please feel free to create a ticket with Support (https://zapier.com/l/contact-sales), and we'll route the ticket accordingly.

INVESTIGATING 1 day ago - at 08/18/2026 05:21PM

We're currently investigating an issue where our Contact Sales "Contact Sales": https://zapier.com/l/contact-sales
form on the homepage does not load. Our team is actively working on identifying and resolving the issue.

In the meantime, if you would like to contact our Sales team, please submit a ticket through our Support team here: zapier.com/get-help "zapier.com/get-help": http://zapier.com/get-help, and we'll be happy to assist and/or route you to the appropriate team.

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