Outage in Zaptec

Zaptec Portal/App slow/unresponsive

Resolved Major
April 01, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Zaptec API Zaptec Portal Zaptec OCPP
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/01/2025 04:06PM

This incident has been resolved.

MONITORING 30 days ago - at 04/01/2025 03:33PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 04/01/2025 09:26AM

A fix has been implemented and we are monitoring the results. You may still experience some delay.

IDENTIFIED about 1 month ago - at 04/01/2025 09:23AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 04/01/2025 09:03AM

The Zaptec Portal is unresponsive, and the Zaptec app is running slowly. We are actively investigating the issue.

INVESTIGATING about 1 month ago - at 04/01/2025 08:58AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/01/2025 08:55AM

We are currently investigating this issue.

Latest Zaptec outages

OCPP disconnections/restarts - about 1 month ago
WebAPI / Zaptec Portal - about 2 months ago

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