Outage in Zaptec

Underlying connectivity problems

Resolved Major
September 04, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We see problems on the infrastructure side that causes our backend to not process requests in time. We're in contact with the vendor and work on resolving the issues ASAP. We will update as soon as we have more information.
Components affected
Zaptec API Zaptec Charger backend Zaptec OCPP

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/04/2025 08:26PM

This incident has been resolved.

MONITORING 2 months ago - at 09/04/2025 04:33PM

Our systems are back to normal. We will keep monitoring the situation throughout the evening.

INVESTIGATING 2 months ago - at 09/04/2025 04:32PM

Our systems are back to normal. We will keep monitoring the situation throughout the evening.

INVESTIGATING 2 months ago - at 09/04/2025 04:06PM

We’re seeing a slight improvement in our systems, so we’re moving in the right direction.

We will keep investigating, and update as soon as we have more information.

INVESTIGATING 2 months ago - at 09/04/2025 03:09PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 09/04/2025 02:33PM

We see problems on the infrastructure side that causes our backend to not process requests in time. We're in contact with the vendor and work on resolving the issues ASAP.

We will update as soon as we have more information.

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