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Outage in Zaptec

Support system unresponsive

Resolved Major
December 05, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/05/2025 11:58AM

This incident has been resolved.

MONITORING about 2 months ago - at 12/05/2025 09:24AM

A fix has been implemented by the 3rd party service. We will continue to monitor.

INVESTIGATING about 2 months ago - at 12/05/2025 09:08AM

Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation.

All other services are operational.

https://www.cloudflarestatus.com/

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