Outage in Zaptec

Support system unresponsive

Resolved Major
December 05, 2025 - Started 10 days ago - Lasted about 3 hours
Official incident page

Incident Report

Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation. All other services are operational. https://www.cloudflarestatus.com/

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/05/2025 11:58AM

This incident has been resolved.

MONITORING 10 days ago - at 12/05/2025 09:24AM

A fix has been implemented by the 3rd party service. We will continue to monitor.

INVESTIGATING 10 days ago - at 12/05/2025 09:08AM

Due to 3rd party service being down, our support systems are currently unavailable. This means that our customers can't reach our support. This is currently out of our control and we are monitoring the situation.

All other services are operational.

https://www.cloudflarestatus.com/

Latest Zaptec outages

Zaptec Portal delay - about 1 month ago
Zaptec Portal unresponsive - about 1 month ago

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