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Outage in Zaptec

Support phone disruption

Resolved Minor
October 02, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items We also have documents and self-help at our knowledge base https://help.zaptec.com/ You can also follow updates on our phone service provider’s status page: https://www.atender.com/status

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/02/2026 07:56AM

This incident has been resolved.

MONITORING 4 days ago - at 10/02/2026 07:51AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 10/02/2026 07:50AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 10/02/2026 06:28AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 10/02/2026 06:01AM

We are currently unable to receive phone calls to our Support department.

We are investigating the issue and will provide updates as soon as more information is available.

In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items
We also have documents and self-help at our knowledge base https://help.zaptec.com/

You can also follow updates on our phone service provider’s status page: https://www.atender.com/status

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