Increased latency affecting charger communication

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We have made changes to help keep services running as smoothly as possible overnight while we continue investigating increased latency affecting charger communication with Zaptec Cloud Services.

At this time, live updates in Zaptec Portal and the Zaptec App may still be delayed or not work as intended. Charging behavior itself is expected to remain unaffected.

We are sorry for the inconvenience this may cause. We will continue the investigation tomorrow morning and provide a further update then.

We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.
You may experience that live updates in both Zaptec Portal and App is not working as intended.