Outage in Zendesk
Small number of accounts lost access to AI Agents (Ultimate) during an Employee Service Suite update
Resolved Major
July 31, 2026 - Started 8 days ago
- Lasted 4 days
Incident Report
Summary AI Generated
A small number of accounts lost access to AI Agents (Ultimate) during an Employee Service Suite update, resulting in a major incident lasting approximately 65.5 hours. The disruption prevented affected users from utilizing AI Agent functionality within Zendesk. Access was restored following resolution of the issue tied to the update process.
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