Payout Delay February 21st, 2023 (Adyen)

A number of accounts affected will not receive their February 21st, 2023 deposit for the February 19th transactions. These deposits will be included with the February 22nd deposit. A number of accounts affected will receive their February 21st deposit for February 19th transactions in the evening. All affected should receive their deposit by tomorrow morning.

A root cause analysis report and details of all affected accounts have been requested.

Confirmations were received that KYC verification was completed on all affected accounts on the morning of February 21st, 2023.

Pending confirmation on payout initialization for the affected accounts.

Our Payment Processor has identified an incident that has significantly increased the number of manual reviews for KYC sanction checks. As a result, 71 sub-merchant accounts have been blocked (state as of midnight Feb 20th, 2023) until the review has been passed.

Their engineering team is working on an emergency patch to roll back a recent change causing the increase in manual reviews. Subsequently, all checks will be re-run. It can be assumed that after the re-run, most payouts/blocked sub-sellers will be released without additional manual intervention.

They are expecting to process the re-run before the last external payout cutoff time today. This means that payouts are expected to be processed today, however with a few hours delay.