Outage in Zenoti

AMRS07 - Delay in data refresh for core and analytics reports

Resolved Minor
March 03, 2025 - Started 8 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing a latency in the data replication for our Core and Analytics reports. This is delaying the update of the data in the reports for the customers hosted on AMRS07. The data was last refreshed at 5:30 AM PST. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Components affected
Zenoti -AMRS07
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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/04/2025 01:44AM

This incident has been resolved.

MONITORING 8 months ago - at 03/03/2025 07:51PM

The data in Analytics reports is in sync as well now. All the application workflows are now operational.

Our team is monitoring the replication process closely. Thank you for the patience.

IDENTIFIED 8 months ago - at 03/03/2025 06:59PM

The core reports are now near real time data. Analytics reports still show the 5:30 AM PST data and we're working on getting that to current ASAP.

INVESTIGATING 8 months ago - at 03/03/2025 04:04PM

We are currently experiencing a latency in the data replication for our Core and Analytics reports. This is delaying the update of the data in the reports for the customers hosted on AMRS07. The data was last refreshed at 5:30 AM PST.

All other application workflows are operating as expected.

Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

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