Outage in Zenoti

AMRS07 - Delay in data refresh for core and analytics reports

Resolved Minor
March 04, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing a latency in the data replication for our Core and Analytics reports. This is delaying the update of the data in the reports for the customers hosted on AMRS07. The data was last refreshed at 7:00 AM PST. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Components affected
Zenoti -AMRS07
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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/04/2025 08:15PM

The ETL cycle has just completed. The Analytics reports have caught up to 10 AM PST. The next ETL cycle is running now.

IDENTIFIED 7 months ago - at 03/04/2025 05:41PM

The core reports are now near real time data. Analytics reports data processing is in progress and would be refreshed with the next ETL cycle.

INVESTIGATING 7 months ago - at 03/04/2025 04:34PM

We are currently experiencing a latency in the data replication for our Core and Analytics reports. This is delaying the update of the data in the reports for the customers hosted on AMRS07. The data was last refreshed at 7:00 AM PST.

All other application workflows are operating as expected.

Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

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