Outage in Zenoti

Zenoti Payments - Adyen

Resolved Major

April 21, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are observing degraded performance with Zenoti Payments (Adyen). You may have Card on File payments declined or timing out. We are working with Adyen and will provide an update in next 30 minutes.

Components affected

Zenoti -EMEA02 Zenoti -AMRS03 Zenoti -AMRS04 Zenoti -AMRS06 Zenoti -AMRS07 Zenoti -AMRS11 Zenoti -AMRS12 Zenoti -AMRS13 Zenoti -AMRS14

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/21/2025 06:22PM

All manual, stored card or online transactions should be working fine and we see that the Zenoti Payments (Adyen) is back to operational. The incident has been resolved now.

MONITORING 10 months ago - at 04/21/2025 06:06PM

We have received reports from one of our payments partners, Adyen, that they are experiencing technical issue which is being investigated currently by the partner. A subset of customers will experience a delay or timeouts in their Payments systems.

We are working closely with the payment partner and will provide additional updates, if required.

INVESTIGATING 10 months ago - at 04/21/2025 05:37PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 04/21/2025 05:36PM

We are observing degraded performance with Zenoti Payments (Adyen). You may have Card on File payments declined or timing out. We are working with Adyen and will provide an update in next 30 minutes.

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