Outage in Zenoti

Outbound Call Failures for Some HyperConnect Voice Users

Resolved Minor
May 28, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting a subset of HyperConnect Voice customers who may be unable to make outbound calls from physical phones. Our team is actively working on a resolution with high priority. Updates will be shared as we progress.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/28/2025 03:51PM

The issue was limited to businesses that had not yet added their physical phones to the HyperConnect configuration. The configuration has been updated, and the issue is now fully resolved. All services are operating normally.

INVESTIGATING 4 days ago - at 05/28/2025 02:52PM

We are currently investigating an issue affecting a subset of HyperConnect Voice customers who may be unable to make outbound calls from physical phones. Our team is actively working on a resolution with high priority. Updates will be shared as we progress.

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