Outage in Zenoti

MyZen Outage due to upstream service provider

Resolved Major

June 12, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're observing evidence of upstream service provider errors causing system instability isolated to MyZen. All the other Zenoti services are functioning as expected.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/12/2025 10:15PM

The outage is resolved. All MyZen services are now fully functional- including card transactions, balance display, and activity history. Thanks for your patience and support.

MONITORING 10 months ago - at 06/12/2025 08:30PM

One of our banking partners was experiencing an infrastructure issue impacting myZen connectivity to the banking systems. As a result, users of myZen Tips may have experienced issues with balance display, card transactions, and transaction history display.

Our partners have made progress with unblocking the banking services, and most users should now experience full service. We will continue to monitor the situation.

INVESTIGATING 10 months ago - at 06/12/2025 08:00PM

We're observing evidence of upstream service provider errors causing system instability isolated to MyZen.

All the other Zenoti services are functioning as expected.

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