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Outage in Zenoti

MIDE01- Login Issues

Major
March 01, 2026 - Started 3 days ago
Official incident page

Incident Report

We are currently experiencing an issue with the Core and Analytics reports for MIDE01 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 8 hours ago - at 03/04/2026 06:32PM

We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED about 11 hours ago - at 03/04/2026 03:24PM

We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status

IDENTIFIED about 17 hours ago - at 03/04/2026 09:02AM

We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status

IDENTIFIED about 20 hours ago - at 03/04/2026 06:04AM

We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status

IDENTIFIED about 22 hours ago - at 03/04/2026 03:34AM

Few EC2 instances are responding intermittently, while Redis, DynamoDB, and DocumentDB are returning 504 errors. These services are critical for the Zenoti application to function normally. Our team is actively working to restore all affected services. We will share further updates as soon as we receive new information or once a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

IDENTIFIED 1 day ago - at 03/03/2026 06:59PM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

IDENTIFIED 1 day ago - at 03/03/2026 01:27PM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. We will provide another update by March 3 at 10:00 AM PST

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

IDENTIFIED 1 day ago - at 03/03/2026 12:51PM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

IDENTIFIED 1 day ago - at 03/03/2026 08:56AM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

IDENTIFIED 2 days ago - at 03/03/2026 04:44AM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

IDENTIFIED 2 days ago - at 03/02/2026 11:14PM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 2 days ago - at 03/02/2026 06:07PM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 2 days ago - at 03/02/2026 05:13PM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 2 days ago - at 03/02/2026 03:46PM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 3 days ago - at 03/02/2026 01:59PM

We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 3 days ago - at 03/02/2026 11:45AM

We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 3 days ago - at 03/02/2026 09:45AM

We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 3 days ago - at 03/02/2026 08:51AM

We are currently experiencing application accessibility issues with the evolving power situation in the region where the cloud provider (AWS) data center is hosted. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 3 days ago - at 03/02/2026 05:54AM

We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

IDENTIFIED 3 days ago - at 03/01/2026 04:39PM

All the services other than reports are up and running fine. Few Core and Analytics reports for MIDE01 POD might be stale. We have been working with our cloud service provider (AWS) to resolve the same.

Thanks for your patience and apologies for the inconvenience.

INVESTIGATING 3 days ago - at 03/01/2026 04:23PM

We are currently experiencing an issue with the Core and Analytics reports for MIDE01 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

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