Outage in Zero Hash

Elevated Error Rate on Trades Endpoint and Delayed Withdrawals

Resolved Major
October 21, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue causing an outage on our /trades endpoint. Any impacted withdrawals will be re-sent on-chain automatically following incident resolution.
Components affected
Zero Hash /trades
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2024 10:49PM

We deployed a fix and have confirmed that all impacted transactions are now confirmed.

IDENTIFIED 3 months ago - at 10/21/2024 09:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 10/21/2024 08:36PM

We are investigating an issue causing an outage on our /trades endpoint. Any impacted withdrawals will be re-sent on-chain automatically following incident resolution.

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