Outage in Zero Hash

Delayed Crypto Withdrawals

Resolved Major
April 15, 2025 - Started 21 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Our team is aware of delays with processing withdrawals on multiple cryptos. We are actively looking into it and updates will be provided as we progress. Impacted withdrawals will be confirmed on-chain once issue is resolved.
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/15/2025 09:14AM

This incident has been resolved.

MONITORING 21 days ago - at 04/15/2025 05:01AM

The underlying issue has been fixed and we are processing the delayed withdrawals. Update will be provided once all withdrawals are confirmed on chain.

IDENTIFIED 21 days ago - at 04/15/2025 02:44AM

The issue has been identified and a fix is being implemented.

MONITORING 21 days ago - at 04/15/2025 01:33AM

Our team is aware of delays with processing withdrawals on multiple cryptos. We are actively looking into it and updates will be provided as we progress. Impacted withdrawals will be confirmed on-chain once issue is resolved.

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