Outage in Zettle
Issue with receiving email verification for bank account
Resolved Major
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Outage Details
Some of our merchants can't add their bank account to their Zettle account due to not receiving the verification email in their inbox.
We are currently investigating the issue. Thank you for your patience and apologize for any inconvenience caused.
Components affected
Zettle Finland Zettle UK Zettle Sweden Zettle Norway Zettle Denmark Zettle Netherlands Zettle Germany Zettle France Zettle Spain Zettle Italy Zettle MexicoLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/02/2023 05:32PM
This incident has been resolved. Thank you for your patience and apologize for any inconvenience caused.
IDENTIFIED
over 1 year ago - at 11/02/2023 03:47PM
The issue has been identified. Some of our merchants are not receiving automated emails.
We are working on a fix. Thank you for your patience and apologize for any inconvenience caused.
IDENTIFIED
over 1 year ago - at 11/02/2023 02:24PM
The issue has been identified and we are working on a fix.
- Users are able to change an existing bank account to a new one in their back office.
- New users are not able to add a bank account to their Zettle account for the first time.
INVESTIGATING
over 1 year ago - at 11/02/2023 07:39AM
Our investigate of this issue is still ongoing. Thank you for your patience and apologize for any inconvenience caused.
INVESTIGATING
over 1 year ago - at 11/01/2023 02:12PM
Some of our merchants can't add their bank account to their Zettle account due to not receiving the verification email in their inbox.
We are currently investigating the issue. Thank you for your patience and apologize for any inconvenience caused.
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