Outage in Zip

Customer Signup Down

Resolved Major

September 16, 2022 - Started over 2 years ago
Official incident page

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Outage Details

Customer signup is down. Existing customers can still transact. We've identified where the issue is occurring and are working towards resolution.

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/16/2022 04:23PM

This incident has been resolved.

MONITORING over 2 years ago - at 09/16/2022 04:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 09/16/2022 02:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 09/16/2022 02:54PM

Customer signup is down. Existing customers can still transact.

We've identified where the issue is occurring and are working towards resolution.

Latest Zip outages

Current issue impacting App and Checkout customers - 3 months ago

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Current issue impacting App and Integrated Merchants - 10 months ago

Our system is having trouble sending SMS one-time passwords for user logins. - about 2 years ago

Increased Checkout Latency - over 2 years ago

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