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Outage in Zipwhip

Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia

Resolved Minor
February 09, 2026 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with degraded audio quality for Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/10/2026 01:22AM

Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally is operating normally at this time. This incident is resolved.

MONITORING about 2 months ago - at 02/09/2026 11:22PM

Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/09/2026 09:22PM

We are continuing to investigate an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/09/2026 08:23PM

We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/09/2026 08:15PM

Our monitoring systems have detected a potential issue with degraded audio quality for Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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