Outage in Zipwhip

SMS Delivery Delays to Altice Network for a Subset of Short Codes, Long Codes and Toll-Free Numbers in United States of America.

Resolved Minor

February 16, 2026 - Started about 17 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Altice network for a subset of Short Codes and Long codes in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 02/17/2026 04:23AM

We are no longer experiencing SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. This incident has been resolved.

MONITORING about 12 hours ago - at 02/17/2026 02:23AM

We are observing recovery in SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 02/17/2026 12:53AM

We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available

INVESTIGATING about 16 hours ago - at 02/16/2026 10:52PM

We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING about 17 hours ago - at 02/16/2026 09:52PM

We are experiencing SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 17 hours ago - at 02/16/2026 09:39PM

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