Outage in Zipwhip

SMS Delivery Delays and Failures from Twilio to Ncell Nepal

Resolved Minor

February 28, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Ncell network subscribers in Nepal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/28/2026 05:01PM

We are no longer experiencing SMS delivery delays and failures when sending messages from Twilio to Ncell network subscribers in Nepal. This incident has been resolved.

MONITORING about 1 month ago - at 02/28/2026 03:02PM

We are observing recovery in SMS delivery delays when sending messages to from Twilio to Ncell network subscribers in Nepal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/28/2026 01:46PM

We continue to experience SMS delivery delays and failures from Twilio to Ncell network subscribers in Nepal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/28/2026 11:46AM

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