Outage in Zipwhip
Twilio and SendGrid Help Center AI Assistant Issues
Minor
March 09, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
Our monitoring systems have detected a potential issue with AI chatbots in the Twilio and SendGrid Help Centers. Our engineers have been alerted and are investigating. We will provide an update when we have more details
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Latest Updates ( sorted recent to last )
INVESTIGATING
32 minutes ago - at 03/10/2026 01:07AM
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 2 hours ago - at 03/10/2026 12:10AM
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 2 hours ago - at 03/09/2026 11:40PM
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 2 hours ago - at 03/09/2026 11:25PM
Twilio and SendGrid customers may be experiencing issues interacting with AI chatbots in our Help Centers. Customers may not be able to speak with AI Chatbot in Twilio Help Center and SendGrid Help Center. Some customers may not be able to contact Twilio Support. Our engineers have been alerted and are investigating the root cause. We expect to provide another update in 15 minutes or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 03/09/2026 10:54PM
Our monitoring systems have detected a potential issue with AI chatbots in the Twilio and SendGrid Help Centers. Our engineers have been alerted and are investigating. We will provide an update when we have more details
Latest Zipwhip outages
SMS Delivery Delays from Twilio to Evatis Djibouti - about 3 hours ago
SMS Delivery Receipt Delays from Twilio to MTN Nigeria - about 5 hours ago
On Call Engineers are Investigating a potential issue with Flex agent page - about 7 hours ago
Delays in Processing Pricing Events - about 9 hours ago
SMS Delivery Failures from Twilio to Telefonica Ecuador - about 9 hours ago
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