Outage in Zipwhip
PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment
Minor
March 13, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.
Need to monitor Zipwhip outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
MONITORING
about 2 hours ago - at 03/13/2026 04:54PM
Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 03/13/2026 04:04PM
Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.
Latest Zipwhip outages
SMS Delivery Delays from Twilio to MTN Zambia - about 4 hours ago
SMS Delivery Delays From a Subset of Twilio Registered Sender IDs to Telenor Serbia - about 7 hours ago
SMS Delivery Failures from Twilio to Malitel Mali - about 13 hours ago
Stop wasting hours on 'is it us or them?'
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
