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Outage in Zipwhip

Recharge Triggers Were Fired for Inactive Accounts

Resolved Minor
March 18, 2026 - Started 17 days ago - Lasted about 16 hours
Official incident page

Incident Report

An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 03/19/2026 06:34AM

The account balance issue has been resolved.

MONITORING 17 days ago - at 03/19/2026 06:19AM

Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

MONITORING 17 days ago - at 03/19/2026 05:48AM

Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

MONITORING 17 days ago - at 03/19/2026 05:19AM

Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 17 days ago - at 03/18/2026 10:10PM

Our engineers have identified the issue with the account balance and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 03/18/2026 04:58PM

An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 03/18/2026 02:57PM

An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.

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