Outage in Zoom Virtual Agent
Service Degradation affecting Presence Interoperability Feature for a subset of users in North America region
Resolved MinorIncident Report
Summary AI Generated
Zoom Virtual Agent experienced a service degradation affecting the presence interoperability feature for a subset of users in the North America region for 8.8 hours. The incident impacted users' ability to properly sync presence status across integrated platforms and services. The root cause was identified and a fix was implemented, with the service fully restored and monitored to ensure stability.
We are currently investigating a service degradation with presence interoperability feature for a subset of users.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/23/2026 04:15AM
This incident has been resolved and the affected services have been restored.
MONITORING
6 days ago - at 05/23/2026 04:04AM
The issue affecting the presence interoperability feature for a subset of users in the North America region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
7 days ago - at 05/23/2026 02:12AM
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
7 days ago - at 05/23/2026 12:12AM
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
7 days ago - at 05/22/2026 10:06PM
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region.
We appreciate your patience as we work to resolve this issue.
IDENTIFIED
7 days ago - at 05/22/2026 07:34PM
We have successfully identified the root cause affecting presence interoperability feature for a subset of users in North America region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
7 days ago - at 05/22/2026 07:31PM
We are currently investigating a service degradation with presence interoperability feature for a subset of users.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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