Outage in Zoom Virtual Agent
Service Degradation Affecting Translations and Transcriptions of Zoom Rooms in Japan Region.
Resolved MinorIncident Report
Summary AI Generated
Zoom Virtual Agent experienced a service degradation in the Japan region affecting translations and transcriptions for Zoom Rooms in English, Korean, and Japanese languages, as well as Smart Name Tags functionality for a subset of users. The incident lasted 47 minutes, during which the team identified the root cause and implemented a resolution. All affected services have been restored and are being monitored.
We are currently investigating a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.
Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/25/2026 11:37AM
This incident has been resolved and the affected services have been restored.
MONITORING
4 days ago - at 05/25/2026 11:21AM
We have successfully resolved a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.
Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts were affected.
We will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
4 days ago - at 05/25/2026 10:52AM
We have successfully identified the root cause of a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.
Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
4 days ago - at 05/25/2026 10:51AM
We are currently investigating a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.
Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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