Outage in Zoom Virtual Agent

Service Degradation Affecting Real Time Media Streams (RTMS)

Resolved Minor

July 06, 2026 - Started 11 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Zoom Virtual Agent experienced a service degradation affecting Real Time Media Streams (RTMS) lasting approximately 3.9 hours on July 6, 2026. The issue impacted real-time media streaming functionality while the team worked to identify and implement a fix. The incident was fully resolved and affected services were restored by 8:31 PM PT.

We have identified a service degradation with Real Time Media Streams. Our team is actively working to resolve the issue. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 07/07/2026 03:31AM

This incident has been resolved and the affected services have been restored.

MONITORING 11 days ago - at 07/07/2026 03:15AM

The service degradation affecting Real Time Media Streams has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 11 days ago - at 07/07/2026 01:14AM

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

Thank you for your patience.

IDENTIFIED 11 days ago - at 07/06/2026 11:42PM

We have identified a service degradation with Real Time Media Streams.

Our team is actively working to resolve the issue. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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