Outage in Zoom

A subset of China customers are intermittently experiencing audio loss from CRC.

Resolved Minor
November 13, 2022 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring has detected service degradation in China where the Zoom Conference Room Connector mentioned below are impacted. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Components affected
Zoom Connector for Polycom Zoom Connector for Cisco
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/13/2022 08:57AM

This incident has been resolved.

MONITORING over 2 years ago - at 11/13/2022 08:46AM

We have resolved the issue causing intermittent audio loss from CRC in China. We will continue to monitor and provide updates as we have them.

IDENTIFIED over 2 years ago - at 11/13/2022 07:52AM

We have identified the issue of intermittent audio loss from CRC in China. Our Engineers are currently investigating and we will provide updates as we have them.

INVESTIGATING over 2 years ago - at 11/13/2022 07:12AM

We continue to investigate intermittent audio loss from CRC in China. We will provide updates as we have them.

INVESTIGATING over 2 years ago - at 11/13/2022 06:39AM

We continue to investigate intermittent audio loss from CRC in China. We will provide updates as we have them.

INVESTIGATING over 2 years ago - at 11/13/2022 06:11AM

We continue to investigate intermittent audio loss from CRC in China. We will provide updates as we have them.

INVESTIGATING over 2 years ago - at 11/13/2022 05:57AM

Our monitoring has detected service degradation in China where the Zoom Conference Room Connector mentioned below are impacted. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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