Outage in Zoom

A subset of customers experiencing issues with AIC service, Live Transcription and Voice Recognition

Resolved Minor

April 21, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

A subset of customers experiencing issues with Live Transcription and Voice Recognition services. We are currently investigating and will provide updates as we have them.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/21/2025 01:46PM

This incident has been resolved.

MONITORING 12 months ago - at 04/21/2025 01:30PM

We have resolved the intermittent issue with AIC service, live transcription & voice recognition. We are currently monitoring the issue and will provide updates as soon as we have them.

IDENTIFIED 12 months ago - at 04/21/2025 01:26PM

We have identified the issue with AIC service, live transcription & voice recognition. We are currently investigating and will provide updates as soon as we have them.

INVESTIGATING 12 months ago - at 04/21/2025 01:26PM

We have identified the issue with AIC service, live transcription, voice recognition, and ZVA intermittently. We are currently investigating and will provide updates as soon as we have them.

INVESTIGATING 12 months ago - at 04/21/2025 12:41PM

A subset of customers experiencing issues with Live Transcription and Voice Recognition services. We are currently investigating and will provide updates as we have them.

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