Outage in Zoom

A subset of customers experiencing issues with AIC service, Live Transcription and Voice Recognition

Resolved Minor
April 21, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

A subset of customers experiencing issues with Live Transcription and Voice Recognition services. We are currently investigating and will provide updates as we have them.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/21/2025 01:46PM

This incident has been resolved.

MONITORING 4 days ago - at 04/21/2025 01:30PM

We have resolved the intermittent issue with AIC service, live transcription & voice recognition. We are currently monitoring the issue and will provide updates as soon as we have them.

IDENTIFIED 4 days ago - at 04/21/2025 01:26PM

We have identified the issue with AIC service, live transcription & voice recognition. We are currently investigating and will provide updates as soon as we have them.

INVESTIGATING 4 days ago - at 04/21/2025 01:26PM

We have identified the issue with AIC service, live transcription, voice recognition, and ZVA intermittently. We are currently investigating and will provide updates as soon as we have them.

INVESTIGATING 4 days ago - at 04/21/2025 12:41PM

A subset of customers experiencing issues with Live Transcription and Voice Recognition services. We are currently investigating and will provide updates as we have them.

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