Outage in Zoom
Service Degradation Affecting Live Transcriptions in Zoom Client 7.0.0 and Above
Resolved MinorIncident Report
Summary AI Generated
Zoom experienced a service degradation that prevented users with Zoom Client 7.0.0 and above from viewing live transcriptions in meetings, specifically affecting those with the My Notes feature disabled. The issue lasted 4.1 hours before being resolved. Zoom's team identified the root cause and successfully restored the live transcription functionality.
We are currently investigating a service degradation affecting Zoom Client 7.0.2 users to view live transcriptions in Meetings.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 04/20/2026 10:06AM
This incident has been resolved and the affected services have been restored.
MONITORING
about 2 hours ago - at 04/20/2026 09:19AM
The issue affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
about 3 hours ago - at 04/20/2026 08:14AM
Our team continue to work on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
about 5 hours ago - at 04/20/2026 06:25AM
We have successfully identified the root cause affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
about 5 hours ago - at 04/20/2026 06:05AM
We are currently investigating a service degradation affecting Zoom Client 7.0.2 users to view live transcriptions in Meetings.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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