Outage in Zoom

Issue with AI Companion in EU

Resolved Minor
April 24, 2025 - Started about 18 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue affecting Zoom AI Companion for a subset of customers in EU. We will provide updates as we have them.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 04/24/2025 06:46PM

This incident has been resolved.

MONITORING about 18 hours ago - at 04/24/2025 06:24PM

We have resolved the issue affecting Zoom AI Companion for a subset of customers in EU. We will continue to monitor and provide updates as we have them.

IDENTIFIED about 18 hours ago - at 04/24/2025 06:03PM

We have identified the issue and have taken action which restored some affected AIC services, and we continue working to restore all affected AIC services. We will continue to provide updates as we have them.

INVESTIGATING about 18 hours ago - at 04/24/2025 05:40PM

We are investigating an issue affecting Zoom AI Companion for a subset of customers in EU. We will provide updates as we have them.

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