Outage in Zoom

A subset of users may experience issues with multiple services in Saudi Arabia

Resolved Minor
July 17, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have detected service degradation where a subset of users may experience issues with multiple services in Saudi Arabia. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Components affected
Zoom Cloud Room Connector
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/17/2025 05:40AM

This incident has been resolved.

MONITORING 2 days ago - at 07/17/2025 05:20AM

We have fixed the issue where a subset of users may have experienced issues with multiple services in Saudi Arabia. We will continue to monitor & provide updates as soon as there is more information to share.

IDENTIFIED 2 days ago - at 07/17/2025 05:02AM

We have identified the issue causing service degradation where a subset of users experienced issues with multiple services in Saudi Arabia. We observed issues from a segment of US traffic to Saudi Arabia. Our vendor is currently working on a fix. We will continue to provide updates as we have them.

INVESTIGATING 2 days ago - at 07/17/2025 04:44AM

We have detected service degradation where a subset of users may experience issues with multiple services in Saudi Arabia. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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