Outage in Zoom

A subset of users experiencing call failures with phone numbers in Guangzhou (area code 20) and Shenzhen (area code 755) in China.

Minor
August 01, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are currently experiencing call failures affecting a subset of Zoom Phone users with phone numbers in Guangzhou (area code 20) and Shenzhen (area code 755) in China, and we are actively working with our carrier partner to resolve this issue.
Latest Updates ( sorted recent to last )
IDENTIFIED about 11 hours ago - at 08/02/2025 09:54AM

Our carrier partner has identified the cause, and we’re working closely with the team to drive the resolution. Given the nature of the issue and the steps involved, the current tentative recovery timeline is set for Tuesday, 5th August (China Standard Time). We’ll continue to monitor progress and provide timely updates as more information becomes available.

INVESTIGATING about 19 hours ago - at 08/02/2025 02:07AM

We are continuing to work with our carrier partner to resolve the call failures affecting a subset of Zoom Phone users in Guangzhou (area code 20) and Shenzhen (area code 755). We will provide further updates as soon as more information becomes available.

INVESTIGATING 1 day ago - at 08/01/2025 07:21PM

We continue to experience call failures affecting a subset of Zoom Phone users with phone numbers in Guangzhou (area code 20) and Shenzhen (area code 755) in China, and we are actively working with our carrier partner to resolve this issue. We will continue to provide updates as we have them.

INVESTIGATING 1 day ago - at 08/01/2025 03:36PM

We are currently experiencing call failures affecting a subset of Zoom Phone users with phone numbers in Guangzhou (area code 20) and Shenzhen (area code 755) in China, and we are actively working with our carrier partner to resolve this issue.

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