Issue with Zoom Phone inbound calls and outbound affecting a subset of users in Colombia

This incident has been resolved.

We have fixed the issue where a subset of users in Colombia experienced issues with inbound and outbound calls. We will continue to monitor & provide updates as soon as there is more information to share.

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

We have identified and resolved the issue affecting outbound Zoom Phone calls. Inbound calls remain impacted for a subset of users, and we are currently working with our vendor to resolve the issue. We will provide further updates as they become available.

We have now identified that both inbound and outbound calls are also impacted for a subset of users. Our team continues to investigate, and we will share further updates as they become available.

We have received reports of a subset of users in Colombia facing issues with inbound calls. We are currently investigating and will provide updates as they become available.