Outage in Zoom

Issue with Zoom Phone inbound calls and outbound affecting a subset of users in Colombia

Minor
August 07, 2025 - Started about 15 hours ago
Official incident page

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Outage Details

We have received reports of a subset of users in Colombia facing issues with inbound calls. We are currently investigating and will provide updates as they become available.
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 hours ago - at 08/07/2025 04:30PM

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

IDENTIFIED about 8 hours ago - at 08/07/2025 11:39AM

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

IDENTIFIED about 10 hours ago - at 08/07/2025 09:30AM

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

IDENTIFIED about 12 hours ago - at 08/07/2025 07:31AM

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

IDENTIFIED about 14 hours ago - at 08/07/2025 05:25AM

We have identified and resolved the issue affecting outbound Zoom Phone calls. Inbound calls remain impacted for a subset of users, and we are currently working with our vendor to resolve the issue. We will provide further updates as they become available.

IDENTIFIED about 15 hours ago - at 08/07/2025 04:39AM

We have now identified that both inbound and outbound calls are also impacted for a subset of users. Our team continues to investigate, and we will share further updates as they become available.

IDENTIFIED about 15 hours ago - at 08/07/2025 04:18AM

We have received reports of a subset of users in Colombia facing issues with inbound calls. We are currently investigating and will provide updates as they become available.

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