Outage in Zoom

A subset of users may experience issues with our underlying carrier in Europe.

Minor
August 14, 2025 - Started 3 days ago
Official incident page

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Outage Details

A subset of users(ZP/ZCC) may experience issues with delays in acquiring or porting telephone numbers, and updating associated address information in EU Region. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 hour ago - at 08/17/2025 07:53AM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED about 13 hours ago - at 08/16/2025 07:30PM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED 1 day ago - at 08/16/2025 07:03AM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED 1 day ago - at 08/15/2025 06:58PM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED 2 days ago - at 08/15/2025 11:54AM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED 2 days ago - at 08/15/2025 05:43AM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED 2 days ago - at 08/14/2025 11:43PM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED 3 days ago - at 08/14/2025 05:31PM

Our underlying carrier has identified the issue and is working to restore the API service. We will provide updates as they become available.

INVESTIGATING 3 days ago - at 08/14/2025 03:32PM

A subset of users(ZP/ZCC) may experience issues with delays in acquiring or porting telephone numbers, and updating associated address information in EU Region. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.

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