Outage in Zoom
A subset of users in the Japan region may experience issues when attempting to connect to the Zoom Technical Support number.
Resolved Minor
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Outage Details
We have detected service degradation where a subset of users in Japan would be experiencing connectivity issues while attempting to connect to the Zoom Technical Support number. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/15/2025 09:43AM
This incident has been resolved.
MONITORING
2 days ago - at 08/15/2025 09:32AM
We have fixed the issue where a subset of users in Japan may experience connectivity problems when attempting to reach the Zoom Technical Support number via Zoom Phone. We will continue to monitor & provide updates as soon as there is more information to share.
IDENTIFIED
2 days ago - at 08/15/2025 07:33AM
We have identified the cause for the service degradation. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share.
INVESTIGATING
2 days ago - at 08/15/2025 07:01AM
We are continuing to investigate the reported issue in which a subset of users may experience connectivity problems when attempting to reach the Zoom Technical Support number via Zoom Phone. Further updates will be provided as they become available.
INVESTIGATING
2 days ago - at 08/15/2025 06:04AM
We have detected service degradation where a subset of users in Japan would be experiencing connectivity issues while attempting to connect to the Zoom Technical Support number. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
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