Outage in Zoom

A subset of users experiencing SMS delivery issues with Zoom Phone in US.

Resolved Minor
September 03, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have detected service degradation where a subset of users would be experiencing SMS delivery issues with Zoom Phone in US. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/03/2025 01:31PM

This incident has been resolved.

MONITORING 4 days ago - at 09/03/2025 01:21PM

The Issue has been fixed by our carrier partner where a subset of users would be experiencing SMS delivery issues with Zoom Phone in US. We will continue to monitor and provide updates as soon as there is more information to share.

IDENTIFIED 4 days ago - at 09/03/2025 12:51PM

We have identified the issues with one of our underlying carrier partner, our carrier partner continues to resolve the issue. We will provide updates as they become available.

INVESTIGATING 4 days ago - at 09/03/2025 12:20PM

We have detected service degradation where a subset of users would be experiencing SMS delivery issues with Zoom Phone in US. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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