Outage in Zoom

Users in Hong Kong may be experiencing issues with outbound calls.

Resolved Minor
September 17, 2025 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

Need to monitor Zoom outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Zoom, and never miss an outage again.
Start Free Trial

Outage Details

We have received reports of users being unable to make outbound calls in Hong Kong. Our engineers are currently investigating the issue with our Carrier partner. Zoom will provide updates as soon as there is more information to share.
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 09/17/2025 06:55AM

This incident has been resolved.

MONITORING about 4 hours ago - at 09/17/2025 05:33AM

We have resolved the issue with the help of our Carrier partner where users were unable to make outbound calls in Hong Kong. We will continue to monitor and provide updates as we have them.

IDENTIFIED about 4 hours ago - at 09/17/2025 05:16AM

We have identified the issue where users are unable to make outbound calls in Hong Kong. Our engineers are currently working with our Carrier partner on the fix. Zoom will provide updates as soon as there is more information to share.

INVESTIGATING about 5 hours ago - at 09/17/2025 04:00AM

We have received reports of users being unable to make outbound calls in Hong Kong. Our engineers are currently investigating the issue with our Carrier partner. Zoom will provide updates as soon as there is more information to share.

Latest Zoom outages

A subset of users might have experienced intermittent failures while accessing Zoom Meeting Summaries' webpages and using Zoom Docs. - 15 minutes ago
Outbound SMS Delay for Zoom Phone and Zoom Contact Center - about 10 hours ago
A subset of users may have experienced issues with Zoom Phone's and Zoom Contact Center's inbound and outbound calls in Australia region. - 1 day ago
A small subset of users may experience issues with SMS(outbound) service in US Region while using Zoom Phone and Zoom Contact Center. - 3 days ago
A subset of users experiencing connectivity issues with Zoom meetings in the Istanbul region. - 5 days ago

One Status Page Aggregator. Every Vendor. Instant Alerts.

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook