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Outage in Zoom

Users in Hong Kong may be experiencing issues with outbound calls.

Resolved Minor
September 17, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have received reports of users being unable to make outbound calls in Hong Kong. Our engineers are currently investigating the issue with our Carrier partner. Zoom will provide updates as soon as there is more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/17/2025 06:55AM

This incident has been resolved.

MONITORING 7 months ago - at 09/17/2025 05:33AM

We have resolved the issue with the help of our Carrier partner where users were unable to make outbound calls in Hong Kong. We will continue to monitor and provide updates as we have them.

IDENTIFIED 7 months ago - at 09/17/2025 05:16AM

We have identified the issue where users are unable to make outbound calls in Hong Kong. Our engineers are currently working with our Carrier partner on the fix. Zoom will provide updates as soon as there is more information to share.

INVESTIGATING 7 months ago - at 09/17/2025 04:00AM

We have received reports of users being unable to make outbound calls in Hong Kong. Our engineers are currently investigating the issue with our Carrier partner. Zoom will provide updates as soon as there is more information to share.

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