Outage in Zoom

A subset of users may experience issues with Zoom Phone inbound calls in South Africa region

Resolved Minor
October 15, 2025 - Started 2 days ago - Lasted about 7 hours
Official incident page

Incident Report

We have detected service degradation where a subset of users may experience issues with Zoom Phone inbound calls in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/15/2025 06:10PM

This incident has been resolved.

MONITORING 1 day ago - at 10/15/2025 05:58PM

We have resolved the issue causing service degradation where subset of users would be experienced issues with Zoom Phone inbound calls in South Africa region. We will continue to monitor and provide updates as we have them.

IDENTIFIED 1 day ago - at 10/15/2025 03:30PM

We continue to work on a fix for this issue & will provide updates as soon as there is more information to share.

IDENTIFIED 2 days ago - at 10/15/2025 12:04PM

We have identified the issue causing service degradation where subset of users would be experiencing issues with Zoom Phone inbound calls in South Africa region. We will continue to provide updates as we have them.

INVESTIGATING 2 days ago - at 10/15/2025 10:43AM

We have detected service degradation where a subset of users may experience issues with Zoom Phone inbound calls in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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