Outage in Zoom

Issue with Zoom AIC, Zoom Learning Center & push notifications services

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted about 10 hours
Official incident page

Incident Report

A subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as soon as there is more information to share.

Need to monitor Zoom outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/21/2025 12:06AM

This incident has been resolved.

MONITORING 1 day ago - at 10/20/2025 10:22PM

Zoom Learning Center service has been restored.

IDENTIFIED 1 day ago - at 10/20/2025 07:49PM

Zoom Chat messaging, history, channels and push notifications are restored.

IDENTIFIED 1 day ago - at 10/20/2025 06:33PM

Zoom AI Companion meeting questions has been restored. Other services are still recovering.

IDENTIFIED 2 days ago - at 10/20/2025 03:29PM

We have identified the issue with subset of users are experiencing issues with AIC, Zoom learning center,ZCC and push notifications services. Zoom will provide updates as we have them.

IDENTIFIED 2 days ago - at 10/20/2025 02:27PM

We have identified the issue with subset of users are experiencing issues with AIC, Zoom learning center and push notifications services. Zoom will provide updates as we have them.

IDENTIFIED 2 days ago - at 10/20/2025 02:22PM

We have identified the issue with subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as we have them.

INVESTIGATING 2 days ago - at 10/20/2025 02:15PM

We have identified the issue with subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as we have them.

INVESTIGATING 2 days ago - at 10/20/2025 01:49PM

A subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as soon as there is more information to share.

Latest Zoom outages

Some meeting summaries that were captured during the October 20 outage may be delayed in their delivery - about 17 hours ago
Issue with Zoom Services - 2 days ago
A subset of users are experiencing issues with Workforce Management in certain US regions. - 3 days ago
A subset of users experiencing issues while sending emails through Zoom Mail. - 4 days ago
A subset of users is experiencing delays in sending and receiving Zoom messages. - 5 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook