Outage in Zoom

Issue with Zoom AIC, Zoom Learning Center & push notifications services

Resolved Minor

October 20, 2025 - Started 6 months ago - Lasted about 10 hours
Official incident page

Incident Report

A subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as soon as there is more information to share.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/21/2025 12:06AM

This incident has been resolved.

MONITORING 6 months ago - at 10/20/2025 10:22PM

Zoom Learning Center service has been restored.

IDENTIFIED 6 months ago - at 10/20/2025 07:49PM

Zoom Chat messaging, history, channels and push notifications are restored.

IDENTIFIED 6 months ago - at 10/20/2025 06:33PM

Zoom AI Companion meeting questions has been restored. Other services are still recovering.

IDENTIFIED 6 months ago - at 10/20/2025 03:29PM

We have identified the issue with subset of users are experiencing issues with AIC, Zoom learning center,ZCC and push notifications services. Zoom will provide updates as we have them.

IDENTIFIED 6 months ago - at 10/20/2025 02:27PM

We have identified the issue with subset of users are experiencing issues with AIC, Zoom learning center and push notifications services. Zoom will provide updates as we have them.

IDENTIFIED 6 months ago - at 10/20/2025 02:22PM

We have identified the issue with subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as we have them.

INVESTIGATING 6 months ago - at 10/20/2025 02:15PM

We have identified the issue with subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as we have them.

INVESTIGATING 6 months ago - at 10/20/2025 01:49PM

A subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as soon as there is more information to share.

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