Outage in Zoom

A subset of users may experience issues with inbound calls in South Africa region

Resolved Minor
October 26, 2025 - Started 1 day ago - Lasted about 9 hours
Official incident page

Incident Report

We have detected service degradation where a subset of users may experience issues with inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/26/2025 07:35AM

This incident has been resolved.

MONITORING 1 day ago - at 10/26/2025 12:35AM

The issue causing failures for a subset of inbound calls for Zoom Phone and Zoom Contact Center in South Africa region has been resolved. We will continue to monitor and provide updates as we have them.

IDENTIFIED 1 day ago - at 10/26/2025 12:19AM

We have identified the issue causing failures for a subset of inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. We will continue to provide updates as we have them.

INVESTIGATING 1 day ago - at 10/25/2025 10:10PM

We have detected service degradation where a subset of users may experience issues with inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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