Outage in Zoom

A subset of users may experience issues with Inbound and Outbound calls in China region.

Minor
October 31, 2025 - Started about 10 hours ago
Official incident page

Incident Report

We have detected service degradation where a subset of users may experience issues with Inbound and Outbound calls. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 10/31/2025 01:02PM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED about 5 hours ago - at 10/31/2025 10:01AM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED about 7 hours ago - at 10/31/2025 08:08AM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED about 9 hours ago - at 10/31/2025 06:45AM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED about 10 hours ago - at 10/31/2025 05:40AM

We have identified an issue with our underlying carrier in China region where a subset of users are experiencing issues with inbound and outbound calls. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.

INVESTIGATING about 10 hours ago - at 10/31/2025 05:10AM

We have detected service degradation where a subset of users may experience issues with Inbound and Outbound calls. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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