Outage in Zoom
A subset of users may experience issues with Inbound and Outbound calls in China region.
Resolved MinorIncident Report
We have detected service degradation where a subset of users may experience issues with Inbound and Outbound calls. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 11/03/2025 09:26AM
This incident has been resolved.
MONITORING
18 days ago - at 11/03/2025 08:38AM
We have fixed the issue where a subset of users were experiencing issues with inbound and outbound calls in China region. We will continue to monitor & provide updates as soon as there is more information to share.
IDENTIFIED
18 days ago - at 11/03/2025 04:08AM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
19 days ago - at 11/02/2025 04:00PM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
19 days ago - at 11/02/2025 03:59AM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
20 days ago - at 11/01/2025 03:58PM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
20 days ago - at 11/01/2025 04:01AM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
21 days ago - at 10/31/2025 04:03PM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
21 days ago - at 10/31/2025 01:02PM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
21 days ago - at 10/31/2025 10:01AM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
21 days ago - at 10/31/2025 08:08AM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
21 days ago - at 10/31/2025 06:45AM
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
IDENTIFIED
21 days ago - at 10/31/2025 05:40AM
We have identified an issue with our underlying carrier in China region where a subset of users are experiencing issues with inbound and outbound calls. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.
INVESTIGATING
21 days ago - at 10/31/2025 05:10AM
We have detected service degradation where a subset of users may experience issues with Inbound and Outbound calls. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
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