Outage in Zoom

Service Degradation Affecting Zoom Outbound SMS in the Australia Region

Resolved Minor
December 31, 2025 - Started about 7 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a service degradation affecting outbound SMS delivery. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 12/31/2025 10:03AM

This incident has been resolved.

MONITORING about 5 hours ago - at 12/31/2025 09:53AM

Our underlying carrier partner has resolved the issue affecting outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 6 hours ago - at 12/31/2025 09:15AM

We have successfully identified the root cause affecting outbound SMS delivery.

Our carrier is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING about 6 hours ago - at 12/31/2025 08:53AM

We are continuing to investigate this issue & will provide updates as soon as there is more information to share.

INVESTIGATING about 7 hours ago - at 12/31/2025 08:15AM

We are currently investigating a service degradation affecting outbound SMS delivery.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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