Outage in Zoom

A subset of users are experiencing intermittent Zoom Phone and Zoom Contact Center Inbound and Outbound call service degradation in South Africa region.

Resolved Minor
January 12, 2026 - Started about 17 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 01/12/2026 03:01PM

This incident has been resolved and the affected services have been restored.

MONITORING about 14 hours ago - at 01/12/2026 02:40PM

The issue affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services in South Africa region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 15 hours ago - at 01/12/2026 01:37PM

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner, and the outbound call issue has been resolved and currently working on a resolution for inbound call issue and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED about 16 hours ago - at 01/12/2026 12:30PM

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

IDENTIFIED about 17 hours ago - at 01/12/2026 11:39AM

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING about 17 hours ago - at 01/12/2026 11:25AM

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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