Outage in Zoom

Service Degradation Affecting Zoom Services

Resolved Minor

January 27, 2026 - Started about 2 hours ago - Lasted 38 minutes
Official incident page

Incident Report

We are currently investigating a service degradation affecting Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Components affected

Zoom Web Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 01/27/2026 07:43PM

The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

MONITORING about 1 hour ago - at 01/27/2026 07:41PM

MONITORING about 1 hour ago - at 01/27/2026 07:33PM

The service degradation affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 2 hours ago - at 01/27/2026 07:24PM

We have successfully identified the root cause affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING about 2 hours ago - at 01/27/2026 07:10PM

We are currently investigating a service degradation affecting Zoom Services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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