Outage in Zoom

Service Degradation Affecting Zoom Contact Center in the Saudi Arabia region.

Resolved Minor

January 30, 2026 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating a service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 15 hours ago - at 01/30/2026 08:45PM

This incident has been resolved and the affected services have been restored.

MONITORING about 15 hours ago - at 01/30/2026 08:21PM

The service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 16 hours ago - at 01/30/2026 08:09PM

We have successfully identified the root cause affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING about 16 hours ago - at 01/30/2026 07:52PM

We are currently investigating a service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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