Outage in Zoom

Service Degradation Affecting some inbound and outbound Toll Free Calls in the Japan Region.

Resolved Minor

February 02, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 02/03/2026 02:34AM

This incident has been resolved and the affected services have been restored.

MONITORING 1 day ago - at 02/03/2026 01:38AM

The service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region has been resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 1 day ago - at 02/03/2026 12:49AM

We have successfully identified the root cause affecting some inbound and outbound Toll Free Calls in the Japan Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING 1 day ago - at 02/03/2026 12:45AM

We are currently investigating a service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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