Outage in Zoom

Service Degradation Affecting Real Time Media Streams (RTMS)

Resolved Minor

March 16, 2026 - Started about 12 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a service degradation affecting Real Time Media Streams that lasted 2.4 hours. The team identified the root cause and worked on a resolution throughout the incident. The service degradation was successfully resolved and all affected services were restored.

We are currently investigating a service degradation with Real Time Media Streams. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 03/16/2026 07:56PM

This incident has been resolved and the affected services have been restored.

MONITORING about 10 hours ago - at 03/16/2026 07:42PM

The service degradation affecting Real Time Media Stream has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 11 hours ago - at 03/16/2026 06:48PM

Our team continues to work on a resolution. An update will be provided when more information becomes available.

Thank you for your patience.

IDENTIFIED about 12 hours ago - at 03/16/2026 05:49PM

We have successfully identified the root cause affecting Real Time Media Streams.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING about 12 hours ago - at 03/16/2026 05:37PM

We are currently investigating a service degradation with Real Time Media Streams.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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